About Gemcom
When mining companies seek to increase mine productivity, they turn to Gemcom for technology and services. The Company is home to world-renowned mining solutions like GEMS, Surpac, Minex, Whittle, and InSite, and to industry thought leaders who are pushing the boundaries of what’s possible in mining.
Established in 1985, Gemcom has a global reach delivering comprehensive solutions in all major mining centres in more than 130 countries. Every major mining company, including BHP Billiton, Codelco, De Beers, Newmont and Vale is a Gemcom client. Through a combination of organic growth and strategic acquisitions, the Company has become the largest global supplier of mining software solutions.
For more information, visit www.gemcomsoftware.com.
PRODUCT SPECIALIST SURPAC(1 Position : Mine Planning)
A fantastic opportunity has arisen for a degree qualified and experienced Mining Engineer to join our international software and services organisation.
Reporting to the General Manager (Indonesia), the Product Specialist as Product Expert is responsible : provide support to clients to optimize the use of Gemcom products and provide support for the resolution of complex problems, design and deliver product education for skill enhancement, and deliver customised consulting, solution design and product implementation. Provide sales assistance for pre-sales technical software demonstrations .
We are seeking an individual who can demonstrate the ability to undertake training delivery, sales support & technical support responsibilities as follow :
- Resolve allocated client cases in a timely and professional manner.
- Demonstrate expert product knowledge and understanding of scope of product, its functionality and application to industry and maintain an understanding of other Gemcom products.
- Analyse optimal use of Gemcom products and identify issues and opportunities to add value to clients business through additional Gemcom training, support, projects or products.
- Ensure the capture & documentation of customer details & history, including technical support issues.
- Continually develop personal knowledge and familiarity with products to enhance expertise and application to industry.
- Identify potential sources of client product or service dissatisfaction and actively seek to implement a satisfactory resolution and manage client expectations.
- Ensure the transfer of knowledge and the development of expertise of other team members.
- Perform product presentation and practical demonstrations to potential and existing clients.
- Provide technical support to pre-sales activity including providing technical demonstrations of products
Qualification & Experiences :
Required:
- Degree in Mining Engineer
- Excellent communication skills – both verbal and written with business writing experience.
- High level of competence with mining software solution
- Excellent interpersonal and organizational skills
- A strong work ethic and the ability to set and achieve personal and organisational goals within dynamic environment.
- Fluency in a English language is essential
Experience:
- Minimum 5 years experience working at coal mining company, mining consultant or mining software company
Desireable:
- Experience with Surpac or similar mining software information applications
- Experience in training delivery
- Previous consulting experience
If you believe you are the right person for this position please submit your application by close of business:
Monday, 9th January 2012
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